1. Introduction

Welcome to Agentsy! We are committed to protecting your privacy as we deliver our services. This Privacy Policy outlines our responsibilities concerning the management of your personal information, adhering to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).

2. Information We Collect

When you use our services, we may collect the following types of information:

• Personal Information: This includes details such as your name, address, email address, and phone number. We gather this information through various channels, including interviews, correspondence, phone calls, emails, our website, and from third parties.
• Usage Data: Information about your interactions with our website, such as your IP address, browser type, pages visited, and the time and date of your visit.

3. Why We Collect Personal Information

The main reason we collect personal information is to provide our services, keep our clients and partners informed, and support our marketing activities. Occasionally, we may use your information for purposes related to the primary aim of delivering our services to you, where such use would be reasonably expected. You can opt out of our marketing communications at any time by contacting us in writing or unsubscribing from a received email.

4. Sensitive Information

Sensitive information refers to details about an individual’s racial or ethnic background, political views, religious beliefs, and health information. We collect and use such information only for the primary purpose it was gathered, with your consent, or as required by law.

5. Sharing Your Information

Your personal information may be shared in the following scenarios:

• Service Providers: Third-party companies that assist us in operating our website and providing our services to you.
• Legal Compliance: As required or authorised by law to protect the rights, property, or safety of Agentsy, our users, or others.

We do not sell, transfer or disclose your information to third parties for purposes other than the ones provided.

We do not use your data or information to train our AI agents. Furthermore, no data or information provided by you, or obtained through Google Workspace APIs, is used to develop, improve, or train generalised AI or ML models.

6. Data Security

We take data security seriously and implement reasonable measures to protect your personal information from misuse, loss, and unauthorised access. When your information is no longer needed, we will securely destroy or de-identify it. Most personal information is stored in our client database and retained for a minimum of seven years.

7. Data Retention and Deletion

We keep personal data only as long as necessary to meet the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your personal information is no longer required, we take steps to securely delete or de-identify it, ensuring responsible handling in compliance with applicable laws.

8. Your Rights

You have several rights regarding your personal data, including:

• Access: Request access to the personal information we hold about you.
• Correction: Notify us if any information we hold is incorrect or outdated, and we will promptly update it.
• Deletion: Request the deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to legal obligations.
• Objection: Object to the processing of your personal data in certain situations.

To exercise these rights, please contact us in writing. We will respond promptly and in accordance with applicable laws.

9. Maintaining the Quality of Your Personal Information

We strive to ensure your personal information is accurate and current. If you notice any inaccuracies, please inform us so we can update our records promptly.

10. Policy Updates

This policy may be updated from time to time and is available on our website. By providing your email address, you consent to receive communications about your account, updates, and relevant service information. We value your privacy and will not share your contact details with third parties unless required by law.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@agentsy.ai